 |
Sgt. Michael O'Connor Sr' Resume
Sgt. Michael O'Connor,
D.O.B: 07/09/1966
Residence: City of Mesquite (22 yrs)
Marital Status: Married
Children: 21 yr old daughter
13 mth old son
16 mth old Grandaughter
Brief History:
Mesquite High School (G.E.D)
United States Army
ABL Security Academy: Levels 1,2 & 3
Terrell Police Academy: Basic & Intermediate CJ
Dallas Baptist University: Advanced CJ
East Field College: Customer Service Specialist
East Field College: Level 1 Help Desk Specialist
Texas Handgun Academy: Level 4: PPO (Personal Protection Officer)
Education:
Stream International
Computer Hardware Support Training, Hewlett-Packard, Course Completion August 2000
Stream International
Internet Support-ADSL Training, SwBell, Course Completion June 2000
Stream International
Internet Support-Dial-Up Access Training, MSN, Course Completion March 2000
Eastfield College
Level I Help Desk Specialist Certification, Course Completion June 1999
Eastfield College
Customer Service Specialist Certification, Completion date, December 1998
Terrell Police Department
Intermediate & Basic Reserve Peace Officer Certification, Completion Date, March 1992
Baytown Technical Schools Health Careers of Texas
Nursing Assistant Certification, Completion Date, March 1989
Certifications:
Certified Nursing Assistant
Certified Peace Officer State of Texas (Expired 1996)
Level 1 Help Desk Specialist: East field College
Customer Service Specialist: East field College
Computer Fundamentals: Brain Bench.com
Telephone Etiquette: Brain Bench.com
Commissioned Security Officer
PPO: Personal Protection Officer / Body Guard
Computer Skills
Applications:
Adobe Photo Shop 5.0 Authoring
Adobe Photo Deluxe
Adobe Acrobat
AHEAD Nero Burning
Apropos Client
ArcSoft Photo fantasy
Aspect Switchboard
Base 51
CeQuadrat Rewriteable
*Created-Engineer Knowledge base tools for Stream International (SBC & Hewlett Packard)
EasyBar 4.0
Eudora (Packs)
Exif Viewer
Exif Photo Editor
Gasper Client 4.0
Hot Metal Pro HTML
HP Photo Smart
HP (Software Packs)
HTML
ICQ
Internet Explorer
Instant Photo Effects
Insurance Database
IRIS Readres (Draw)
KAI Photo Soap
Lotus CC Mail
Meta Creations
MS Office 97
MS Office 2000
MS Office XP Pro
MS Outlook Express 97
MS Windows 3.1
MS Windows95
MS Windows 98 2nd
MS NT
MS 2000
MS Windows ME
MS Word Pad
MS Note Pad
MS Works 4.0
MS Outlook 97
MS Outlook Express 2000
MS Net Show
MS Works
MS Web Publishing
MS Office 2000
Netscape (All Software Packs)
Net-Zip WYSIWYG
Outside View
Paint Shop Pro3x -up
Photo Enhancer Plus
Photo Finish 4.1
Print Master Deluxe 3.0
Peregrine Database
Presto Page Manage
Pro Venture Label Software
Quicken Quick Time
Real Player
Rio Port Audio Manager
SAPP System
Shock Wave
Soft Quad
Spider Writer HTML
Trelix HTML Authoring
ULEAD Photo Impact
ULEAD Video Studio 3.0
Vantive Client 7.0
Various FTP Clients
Waffle 2.0
Win-Zip
Internet:
Netscape Communicator 4.5, 4.72, 4.73, Netscape Composer, Internet Explorer 5.0, MSN 2.0,
Web page Template Development, Web page Development Applications (various),
Chat room Monitor Experience, JAVA, HTML, Internet / Intranet paging applications,
Additional noted on request.
Hardware:
Troubleshooting for office equipment including:
Credit card machine,
Fax machine,
Copier,
Printers
All computer components.
VooDoo 200 TV AGP Video Capture Card
VooDoo 3500 AGP Video Capture Card
IBM PC-s and compatibles
(Includes post-secondary training)
Iomega Removable Storage
Trouble shooting Network Interface Cards
Ethernet Adapters
Hewlett Packard Hardware
Additional noted on request.
Additional Skills
Accuracy Oriented
Aspect Phone System
Customer Service
Level 1 Help Desk
Trainer Internet Tech Support
People Oriented
Team Oriented
Detail Oriented
Responsible
Reliable & dependable
Data Entry & Keyboarding
Payroll
General Office Experience
Purchasing & Inventory Control
Personnel Scheduling
IMAC Tech Support / Internet
Basic Networking
Basic PC Architecture
Small Business Administration
Sales
Employment
Master Security Consulting / Sgt-Field Supervisor / 10/01 - 03/04
Yess Less Food Store / Receiving Manager / Adecco Temps / July 05/01- 09/01
Councilman Elect Robert Thinnes / Campaign Assistant / 02/01 - 05/01
DNJ Electronics / Shop Assistant / Mesquite, Texas 01/01 - 05/01
Web Master (freelance) Video Editor / www.ilovelatins.com, Houston, Texas, 05/ 00 - 01/01
Web Master (freelance) Video Editor / www.BarranquillaBeauties.com, Texas, 05/00 - Current
Computer hardware Support Engineer-Hewlett Packard, Stream International, Dallas, Texas, 06/00 - 01/01
Internet Support Engineer- SW Bell, ADSL / Stream International, Carrolton, Texas, Adecco Temps, 04/00
Internet Support Engineer-Dial-Up, MSN/ Stream International, Carrolton, Texas, Adecco Temps, 02/00
Administrative Assistant / GTE, Coppell, Texas, Adecco Temps, 02/00
Data Entry / GTE Super Pages, Irving, Texas, Adecco Temps, 01/00
Adecco Temps, 01/00 to present
ATM / Customer Service Help Desk Specialist, Affiliated Computer Services Inc, Dallas, Texas - 06/99 - 12/99
Office / Service Manager, Nelson Enterprises Inc - 02/98 - 06/99
Assistant Store Manager, Taco Bell Town East Mall - 1996 - 1998
Landscaper, Self Employed, June 1995 - October 1996
Security Officer, Paramount Alarms, Dallas, Texas - 1994 - 1995
Reserve Police Officer - Caddo Mills Police Department - 1992 - 1993
A few words from Michael,
Between Law enforcement & Security, I have been in this industry for close to 20 years, off & on, working for various individuals & companies, all of which are legal, but some care not to be identified.
Besides my experience in Security, I am experienced in Technical Support of: HP Desk Top computers, Dial-Up Internet Access, ADSL Internet Access. I also build, Upgrade & repair computers.
Although I do not have a degree in this field, the knowledge I have obtained has came from some of the industries best.
I always pride myself on attentiveness, demeanor, Customer relations, Appearence & general knowledge of my occupation.
I am by far not the best, but, the faith I have in myself gives me the courage to say that it will be very hard to find someone that will be as dedicated to their job as I.
I have the proven ability to be concise in describing to people what actually needs to be done in any situation. To make the customers feel that they are #1, To work in an enviroment that others would find to be a bit dangerous and do so with no equipment to protect myself, with a combination of the words I speak & the way I treat people in a given situation. My customer service skills are excellent and again, I pride myself on this ability.
Upon request, I can submit proof to all of my claims as far as my skills & abilities.
The professional knows every aspect of their chosen career, their job description, are attentive, always alert, remains calm under pressure, but also has a point to where even they have to ask questions, and realize that there are "NO" stupid questions. (professionals are people too, they make mistakes & deserve the same respect as someone just starting in such field)
Though I am not perfect, any one whom contacts me in reference to employment definatly will not be disatisfied.
Thank you for taking time to read this page.
Sincerely,
Michael A. O'Connor Sr
Texas Commission on Private Security
Commissioned Security Officer
Personal Protection Officer
Texas Commission on Private Security 'Rules'
Texas Commission on Private Security 'Occupations Code'
A very good friend of mine 'Sam Smith'
Send E-Mail to: michael-oconnor@acolombianbride.com
Copyright © 2004 Sgt. Michael A. O'Connor Sr. All Rights Reserved