Job Wanted: Trainer of Computer Software Hardware
NORTHRUP L. HOOD
845 Wilson Circle SW
Marietta, GA 30064
Home phone: 770-919-1869
Email: norlenhood@hotmail.com
Objective:
* Trainer of computer software, hardware
* Motivational coach/speaker
Personal Summary:
* Extensive direct and indirect communications
* Training
- Computers, software programs, Internet
- Customer service
- Telemarketing
- Switchboard (large call volume)
- Reproduction machines
- Multimedia
* Written ovations and Elite “Club 2k Trophy”
- outstanding sales performance
* Quality scores of 100% - sales and customer
service
Professional Experience
1999 - 2001 MCI Colorado Springs, CO, Alpharetta, GA
Customer Service Representative
Telephone Sales Representative
1998 - 1999 Archer Management Services Atlanta, GA
Customer Service Lead --Supervised
corporation’s outsourced mailroom and
reception staff, prepared records of work
accomplished, managed confidential company
files, inventoried and delivered supplies,
manned large call-volume reception desk,
received/sent and delivered
large daily volume of company faxes.
1983 - 1998 Cobb County Public Schools Marietta, GA
Science Teacher, Eighth Grade
1969 - 1980 Southern Baptist Churches Southeastern United
States
Minister
Skills and Strengths
* Oral and written communication
* Training - all disciplines
* Problem solver
* Well organized, analytical
* Team player
* Professional appearance
* Positive attitude
Education
University of Tennessee, Knoxville, TN
Master of Science
Major: Science/Education
Wake Forest College, Winston-Salem, NC
Bachelor of Arts
Major: Sociology/History
Southern Baptist Theological Seminary, Louisville, KY
Master of Divinity
Professional Development
Advanced curriculum - science, computers, Internet
Georgia Teachers Association - Presenter
Awards
Teacher of the Year
Who's Who Among America's Teachers (1992 and 1996)
Activities
Euthalian Society – President
Science Olympiad – Teacher & Coach
Resume Posted for Customer Service Rep
Send E-Mail to: norlenhood@hotmail.com
Copyright © 2002 Northrup Hood. All Rights Reserved