Quality Improvement Process Specialist

Jason Peart
4 Century Court
Appleton, WI 54915
Telephone: (920) 830-2154
Email: cassstudent@webspawner.com

CURRICULUM VATIE

OBJECTIVE To work full time as a Quality Improvement Process Specialist, an Administration Officer or a Research and Development agent for a service or manufacturing organization.

EDUCATION
06/1998-06/2000
College Education:
Associate Degree - Quality Improvement Process Specialist. Fox Valley Technical College, Appleton, Wisconsin 54911

Courses and grade included in Major:

Cumulative GPA: 3.55 / 4.0
Process Improvement, Quality Problem Solving, Data Collection and Leadership for Quality Analysis, Project Management,Business law, Marketing, Sales Principles, Finance Banking, Business Math, Communication/Oral-
Interpersonal

06/1991-06/1997
High School Education:
Jamaica College, 189 Old Hope Road Kingston, Jamaica

Key courses and CXC grades:

Principles of Business (A)
Office Procedures (A)
Typing (A)
Mathematics (C)
English Language (B)
Principles of Accounts (A)

06/1986-06/1991
Primary School Education:
Dunrobin Primary School, 123 Glen Wood Road
Kingston, Jamaica.

Special Achievements:
Common Entrance Examination (CXC) Scholarship Award 1991.

WORK EXPERIENCE
1/1998 -7/1998 Policy Change Clerk
Life of Jamaica, Kingston Jamaica WI

Duties:
Responsible for making changes to client’s life insurance policy’s upon their request and prepare insurance contracts for new clients.

3/1997-6/1998 Catering/Bartender Assistant
D&G Catering Services, Kingston Jamaica WI

Duties:
(Part-time) Serve customers drinks, Waited tables.

06/1996-7/1998 Store Supervisor
Sunflower Grocery, Kingston Jamaica WI

Duties:
Assisted customers and completed sales received merchandise filed daily paperwork and reports.

02/2000-07/2000 Internship Presto Products Company, Appleton, Wisconsin

Duties:
Used Quality research tools to perform Capability studies on manufacturing process and machines.

ADDITIONAL SKILLS AND QUALIFICATION

Member and Logistics Officer for Business Professionals of America, - FVTC, Appleton, since 1999 to 2000.

Member of Student Advisory Board Committee for Business Marketing Division, FVTC, Appleton since-1998 - 2000. Banking and Finance Club 1998 - 1999, Programming Broad Committee member 1999 – 2000, Intramural Board member, Multicultural Club member,

Experienced computer user with proficiency in Microsoft Office Pro 97 and 2000 (Word, Excel, Access, PowerPoint and Publisher), Key boarding skills 50 words per minute.

REFERENCES Please see below.

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EDUCATION REFERENCES

Mike Rankin
Quality Improvement Process
(QIPS) Instructor
Fox Valley Technical College
1825 N. Bluemond Drive.
Appleton, WI 54913-2277
(920) 735-5600

Keith Cram
Banking and Finance
Business and Marketing Division
Fox Valley Technical College
1825 N Bluemond Drive.
Appleton, WI 54913-2277

WORK EXPERIENCE
REFERENCES

Janet L. Valik
Quality Services Manager
ASQ Certified CQE CQA
Presto Products Company
670 N. Perkins St. Appleton, WI 54914
(920) 738-1237, AND 1 800-558-3525
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Associate Degree Description

The Quality Improvement Process Specialist (QIPS) program is a two-year program leading to an Associate Degree. I was required to take 69 credits that include general education credits, and electives to provide a well-rounded degree.

Quality in the World of business
Quality process improvement and effective organizational management has become one of the fastest growing business professional skills in the world market.

Domestic or foreign, if a service or manufacturing business is not providing quality products and services to its customers they will lose a tremendous amount of their sales volume and profits to other business competitors. Industries have determined that to become competitive, now, and in the future, they will need well-trained professional individuals who are very fluent in the language and concepts of process improvement and quality control.

Therefore, there is no one else better than a highly trained quality improvement process specialist who can provide the professional services that will bring a company to become a leader in it’s market, by offering better products and services than its competitors.

MISSION STATEMENT AND JOB DESCRIPTION

Efficient processes and quality are no longer confined only to the manufacturing industry, but now in the new millennium, quality has spilled over into every industry that exits in the world.

With the increasing demand for high quality products or services and with many companies now facing massive competition from other local and international companies, effective and efficient processes in a business organization has become one the most influential driving forces in today’s world market.

As a facilitator of continuous improvement, I will put to work my knowledge of the current problem solving tools and group facilitation skills, as well as the systems and procedures which will aid a company in implementing Total Quality Control.

I have developed during my studies a familiarity with national and international standards of quality such as ISO 9000, supplier certification issues. In addition to that I have gained a very good understanding of customer service dynamics, which will compliment my knowledge of statistical process tools, project management techniques and quality leadership skills.

The Quality Improvement Processes Specialist program has provide me with state of the art, quality-related materials designed to be immediately useful to your organization’s systems and procedures. Training and business management skills were provided through several supervisory management courses included in the program.

Well-founded theories on Management by Results (MBR), Total Quality Management (TQM) and many others I have analyzed clearly to the point at which I was able to perform quality studies as if it was my second nature. The professional goal of the Quality Improvement Process Specialist (QIPS) is to continually learn and develop process improvement skills, produce high quality work, show leadership and good ethical conduct.

In being a Quality Specialist I believe my skills can will help any organization achieve it’s goals of positive growth, efficient and effective systems and procedures and last but not least, to be offering high quality products and services to their customers.

DESCRIPTION OF WORK EXPERIENCE AND SKILLS

The (QIPS) internship program was developed with the main purpose of providing the opportunity to students to integrate, or test for themselves the many modern theories of quality improvement and quality control into the present day work environment, this is known as the applied experience.

I was giving the opportunity to do my intern at large manufacturing organization that was located in my community. The application of knowledge and skills (applied experience) from the class room to the workplace has aided me to develop a more well round understanding of what it takes to be a efficient professional process specialist and provide effective quality improvement consultation services.

INTERNSHIP OVERVIEW

Listed below are some of the many skills and tools that were developed and utilized during my internship at Presto Products Manufacturing Company in Appleton Wisconsin U.S.A. from January 11, 2000 to June 16 2000.

Project Skills Utilized:

1. Organization and prepared skills.

2. Presentation skills

3. Analytical research skills

4. Use statistical process control software and analysis programs

5. Develop and submit reports

6. Learn and use measuring devices
A. Venire Caliper
B. Measure tech computer
C. Gage reader and Data analysis software’s

Project Objectives;

Study machine and process capability by conducting baseline capability studies on all lines and lanes in Prestos Products Appleton plant.

Project Steps and Objectives:

1. Develop project definition, steps and scope.

2. Organize a list of departments, lines, lanes, products and key characteristics, including the spec, (CR, Cpk, Cp).

3. Maintain organized log for file of backup information on studies, such as item number, Specs print out, brand name and customer name etc.

4. Collect and label samples, learn how to use measuring devices and measure product samples.

5. Issue monthly updates and summarize, develop charts or graphs for comparison.
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COURSE DESCRIPTIONS

Title Business law
Credits 3
Description: to be obtained

Principles in Marketing
Credits 3
Description: to be obtained

Banking and Finance
Credits 3
Description: to be obtained

Customer Service Management (185-103)
Credits 3
Description:
This course will provide the student with an in-depth and critical understanding of the consumers that utilize the organization’s products and or services. A segment of the course will be devoted specifically to the external customer. The main segment of the course will deal with how the organization prepares, plans and implements internal strategies to maximize customer responsiveness. The students will also be introduced to the process of Quality Function Development (QFD).

Principles of Supervision (196-100)
Credits 3
Description:
This course utilizes a practical approach to training current or potential supervisors in the basics of supervisory skills. Course content includes the supervisor’s job, history of supervision, communications, leadership styles, formal and informal work groups, self-development, and the supervisor’s role in management.

Business Math (804-108)
Credits 3
Description:
In this course, percents, equations and formulas, cash and trade discounts, taxes, insurance and bank services are discussed. Other topics include markup, depreciation, annuities, payroll, financial statements, and business and consumer loans.

Sales Principles
Credits 3
Description:
Basic concepts and principles of sales are introduced as they apply to retailing. Topics also include wholesale and industrial selling, the function in business and living, careers in personal selling requirements and rewards, buying motives, product knowledge, prospecting and approach, product presentation, handling of objections, sale closing and account servicing.

Written Communication (801-195)
Credits 3
Description:
Listening communications, logical writing and fallacies, nonverbal communication, sentence combining, and objective-subjective writing are topics of this course.

Communication/Oral-Interpersonal (801-196)
Credits 3
Description:
This course teaches students how to prepare and deliver effective oral presentations for an audience.

Quality Specialist Internship (185-105)
Credits 3
Description:
The purpose of the applied experience activity is to introduce the students to quality improvement techniques in the work environment. Through the various settings, students are encouraged and enabled to share their leanings and experiences while applying the tools and processes of Total Quality Management.

Applied experience activity consists of 6-8 hours at the work site and three hours of classroom debriefing in which coursework is integrated with work experience.

Organizations, Paradigms and Change (185-111)
Credits 3
Description:
This course will analyze organizational behaviors in the context of systems theory. Concepts of changing paradigms, understanding and supporting the change process. It also analyzes the role of culture and climate assessment in an organization.

Process Improvement (185-113)
Credits 3
Description:
This course surveys in-depth the tools of process improvement. Productivity through the use of prevention systems, innovation, reduction of complexity and mechanisms for ensuring consistency is covered.

Project Management (185-118)
Credits 3
Description: This course is specifically designed to provide the students with the tools and techniques to organize, plan, implement, manage and evaluate short or long term projects. The student will learn to identify developing indices and trends in knowing how to handle them. The student will gain working knowledge of computer application on project management.

Quality as an Organizational Strategy (185-110)
Credits 3
Description:
This three credit curse is an overview of the history and evolution of thought in total quality management. Trends in this field and management’s role in planing for quality will be presented. Processes and concepts that do not yield data will also be discussed.

Quality Problem Solving and Planning (185-121)
Credits 3
Description:
In this course, the student will learn and practice interactive skills, problem solving techniques and facilitation skills necessary for the facilitation of group process. The concepts of using a scientific method as a means of quality improvement are in this course.

Data Collection and Analysis (185-122)
Credits 3
Description:
This course is designed to provide the student with the measurement tools which are utilized in a quality process, with a strong emphasis on Statistical Quality Control (SPC). This course will provide the core analytical tools the student will need in the facilitation of total quality.

Employee Training and Development (196-139)
Credits 3
Description:
This course focuses on the supervisor’s role in fostering the professional growth and development of employees. Course content includes development or orientation and training programs, application of adult learning theories, identification or training needs and evaluation of training needs and evaluation of training programs.

Contemporary American Society (809-197)
Credits 3
Description:
Contemporary Society gives the student the opportunity to acquire knowledge of the basics North American social and political institutions. Students will also gain an understanding of how these institutions affect them as workers in business and industry and as private citizens.

Professional Portfolio